Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
We ship anywhere in the continental US!
How long does shipping take?
Processing: 1-2 business days
Most Products: 3-5 business days
Merch Items: 7-10 business days (made just for you!)
How do I track my order?
We’ll send tracking info straight to your email as soon as your order ships!
Returns
How do I return an item?
Just email us at hello@btmbeauty.com or use our contact form to start a return. You’ve got 30 days—just make sure it’s unused and in its original glam packaging!
How long does it take to process my return?
Returns usually take about 5-7 business days to process once we receive your item.
Can I exchange for a different item?
We recommend purchasing the item you want once your return is accepted. It’s the quickest way to get what you love!
General
How do I claim my free gift for spending $100 or more?
You’re in for a treat! Once you spend $100, just tap the cute pink present at the bottom right of your screen, and voilà—your gift options will appear like magic! It might even pop up to remind you of your reward! ✨
What’s the best way to stay updated on new products and promotions?
The best way? Join our email fam! Just pop your email into the ‘Hear From Us’ section at the bottom of any page to stay in the loop on all the latest products and promotions.
How can I find out if an item is back in stock?
Is the item you want out of stock? Just drop your email on the product page where it says "notify me when available" and we’ll let you know as soon as it’s back!
Can I add items to an order I already placed?
Once you place an order, it zooms straight to our warehouse, so adding items later is tricky. Be sure to grab everything you love before checking out! And don’t forget—orders over $50 ship free, plus you’ll score a fab gift on orders over $100!